You may experience a problem when scanning where it won't continue because of the following error:
"XML document must have a top level element
Line:0 Failed to load scan settings. Default settings will be used. "
it means the Scan Settings XML file has become corrupt.
In order to scan freely again, the existing Scan Settings XML file needs to be overwritten with a new one and saved properly. NOTE: the values in Scan Settings are correct and will not be changed; this fix is to update the "behind the scenes" information in the file.
Open the ScanItRestoration application under:
C:\Program Files (x86)\3Shape\ScanItRestoration
Go to the file menu and select Scan Settings.
Click the Die in a bridge: height below margin line UP arrow once, then click the DOWN arrow once (to get back to the original value).
Click the Advanced tab.
Click the Scan when closing door check box twice (to un-check the box, then recheck the box).
Click the OK button to save both the Die in a bridge: height below margin line and the Scan when closing door actions.
Exit ScanItRestoration and open up the case to be scanned again.
The error should have disappeared and you should be able to proceed with scanning.