When looking at the order lists managing the cases, there will be yellow triangles that can appear to notify you that the file is not found. It indicates that the CAD file needs to be generated. For 3Shape this requires the user to manually generate the CAD file by selecting in the order if it did not do it automatically. Otherwise there could be an issue generating the 3Shape order item due to some error that can be seen in the Dental Manager.
There are known issues where there is a file but the exclamation exists.
- A time delay in the refresh of the update.
- Network communication is giving an issues due to domain issues or no authentication. This is a known issue that is still being worked on..