The scanner needs to be powered up before the scanning software is turned on, or else the software will not recognize it.
You will know ScanServer is running by the icon in the tool ribbon on your screen—it is the shape of a 3Shape scanner with a green square in front of it.
If the Scanner doesn't scan
The main reason a scanner doesn't scan is that the software doesn't "see" it.
A 3Shape scanner can only be detected by ScanServer if it is turned on before the software.
If the scanner gets turned off during your workday—by mistake, or out of habit when going to lunch, say—turning it back on will not "reconnect" the scanner with the software. The software will look as if it has re-recognized the scanner, but it hasn't, and if you try to scan something within 3Shape you will get the following error (or something similar):
This error message is a little misleading, as clicking Retry doesn't always reconnect.
The best solution is to
- Power down the scanner.
- Exit the ScanServer software.
- Power up the scanner.
- Open the ScanServer software.
Dental System does not need to be restarted. Dental System only accesses ScanServer and the scanner when a scan is actually taking place, so any communication issues between ScanServer and the scanner happen outside of Dental System.